Summary: This workshop will focus on the core fundamentals of responding to funding opportunities from Federal and State Agencies. Principles and strategies discussed include; How to read and interpret Federal Funding Opportunity Announcements (FOA), scoring and evaluation process, identifying objectives and goals and organization strategies for prompt submission.
Attendees will learn:
- How to read and interpret Federal Funding Opportunity Announcements (FOA)
- Strategies for thoroughly responding to a Federal FOA’s that will assist in organizing the development and submission of the proposal
- What process is used to score proposals, what is typically reviewed and areas where many grant writers come up short
- Client management and contract negotiation methods
- How to clearly identify outcomes, objectives and goals
- Understand the key points for letters of commitment vs. letters of support
- Budget and Budget Narrative requirements and how the numbers impact the Project Narrative
- Organization strategies for a prompt submission schedule
Building Sustainable Partnerships
Summary: This training is designed to provide tools for evaluating existing partnership, strengths and challenges, strategies for developing a focused plan to build new partnerships, gain an understanding of how to foster strong relationships to meet performance measures and how to leverage partners to improve service delivery.
Attendees will learn:
- Tools for evaluating existing partnership, strengths and challenges
- Strategies for developing a focused plan to build new partnerships
- Understanding how to foster strong relationships to meet performance measures
- How to leverage partners to secure future funding
- Strategies for sustaining partnerships long term to further shared missions
Customer Service Design and Delivery
Summary: Providing quality customer service begins with a quality internal customer service design that can then spread to external customers. Core areas discussed are how to foster both internal and external customer service, building strong relationships, communication and developing a customer bill of rights.
Attendees will learn:
- What customer service means in relation to all your customers, both internal and external
- Use outstanding customer service to ensure customer satisfaction
- Build good will through in-person customer service
- Provide outstanding customer service in multiple mediums
- Address difficult customers and resolves complaints effectively
Career Case Management: A Bi-Level Approach
Summary: Bi-level management requires both line staff and leadership to be accountable for the customers experience. Service delivery is guided by line staff and supported by leadership though policy guidance and development. This training provides information on how to implement a bi-level career case management system.
Attendees will learn:
- How to identify and understand roles and responsibilities in a bi-level system
- Strategies for implementing a customer focused process
- Steps required to develop a highly effective Career Case Management model
- How to manage the process and eliminate gaps in service
Conflict Resolution
Summary: Conflict is inevitable and in some cases very productive. This training focuses on the individual’s behaviors and attitudes toward conflict. Providing tools and strategies to utilize conflict as crucial component for growth and change.
Attendees will learn:
- Their own individual conflict resolution style
- Best practices for resolving conflict when it arises
- Communication styles that promote de-escalation and solution
- How to achieve the desired outcome from conflict to eliminate negative results
Managing Change: Behaviors, Attitudes and Outcomes
Summary: All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Skills obtained will include the keys to developing a strategy to implement change, behaviors and attitudes associated with change and methods for leading change project meetings to achieve the desired outcomes.
Attendees will learn:
- Keys to developing an organizational change strategy
- Behaviors and attitudes associated with change
- Strategies to address resistance to the change process
- How to support and guide staff through a change project
Re-Thinking Re-Entry: Mindfully Meeting Outcomes
This training explores the design of re-entry programs, from implementation to outcomes, utilizing best practice models from around the country. Most re-entry projects are time sensitive, requiring multiple facets of a program to come together in a short period of time to achieve maximum efficacy. Facilitators will address four key areas of re-entry programs including: Recruitment, Partnering with Corrections/Law Enforcement, Case Management and Retention. Each component, if designed and executed with purpose, will improve successful attainment of key outcomes.
Attendees will learn:
- The four pillars of a comprehensive re-entry program
- Strategies for pre and post release recruitment
- How to integrate technology into program designs
- Techniques for partnering with corrections/law enforcement
- Evidence based practices for assessing risk and need of justice involved individuals
- Best practices for program and employment retention
Leadership Development
Through this workshop you will discover the best practices associated with being a strong manager and leader. This will prepare you to be better suited in leading and motivating your team as you work towards achieving fantastic results. To have this kind of success, a manager/leader must have a wide range of skills. Leadership is an attitude reinforced with the competencies to deliver results. Whether you are currently in management, leading a project or a team or seeking the knowledge you need to move up in your career; this workshop is designed to assist you in identifying and developing skills to allow you to become the best manager/leader you can be.
Attendees will learn:
- Key characteristics of a highly effective leader including
- How to foster a culture of inclusion and transparency
- Best practices for successfully coaching and mentoring subordinates
- The best communication techniques to utilize between employees and managers
- Strategies for creating structures and processes designed to motivate teams to excel in their roles
Career Development: Strategies for Serving Individuals with Disabilities
Becoming effective in your role serving individuals with disabilities, requires integration with both Vocational Rehabilitation and the Workforce Development system with collaboration among leadership, partners, and staff to deliver efficient, effective, and empowering career development services to individuals with disabilities to increase quality employment outcomes. Effective Career Practitioners must promote early engagement with clients to streamline career plans/pathways, barrier reduction, and the development of employment plans to help individuals achieve their employment goals.
Attendees will learn:
- How to provide information and tools for career pathway development
- Utilizing career assessment information to develop a comprehensive employment plan including Vocational Rehabilitation-related Career Services in the American Job Centers
- Managing the career development process and eliminating gaps in service
- Identification and acquisition of resources to support client success
- Methods to work with employers to create opportunities for individuals and programs
- Selecting tools and resources for assisting clients with disabilities in the job placement process
Career Advising & Case Management Training
Becoming an effective Case Manager equipped to offer career coaching or advising services requires collaboration among line staff, leadership and partners. Case Managers in workforce development are responsible for guiding job seekers through a system and what may be the most important decisions of their lives. This requires a very clear understanding of your role and responsibility as well as a complete grasp of the tools and resources needed to effectively and efficiently serve job seekers.
Attendees will learn:
- Strategies, competencies and best practices for effective service delivery
- How to identify and understand roles and responsibilities of Case Managers and other key team members
- Strategies for implementing a customer focused process
- Key elements of a comprehensive career pathway
- How to administer and interpret assessments for the purpose of individual career planning