This live webinar/training will be 1 ½ hours in length and will provide live instructor led training. It will cover the best practices for delivering excellent customer service using technology and the telephone; It will highlight how and when to use each and how to improve efficacy with delivering customer service using multiple methods. Additionally, the course will discuss strategies for managing time and distractions when working remotely to improve the customer experience.


Delivering Exceptional Customer Service via Technology

1 year of access

Earn 1 Continuing Education hour