Masterclass on Career Development Techniques for Persons with Disabilities – Customer Service 101

This online course will teach professionals how to best apply high quality customer service strategies to quickly identify a customer’s needs; prioritize those needs based upon resource allocation; and handle customer requests with the utmost of care and professionalism.

Time: 35-45 Minutes

Objectives:

• Serving Customers
• Choosing the Right Attitude
• Identifying and Meeting Customer’s Needs
• Going Above and Beyond
• Serving the Difficult Customer
• 10 Tips to Wow a Customer